Contact Standard Chems
Reach out to our dedicated support team for assistance with your research chemical needs
Email Support
For all inquiries, questions, and support needs
info@standardchems.comWe typically respond to all inquiries within 24 hours
Support Hours
Our team is available to respond to emails during these hours:
Emails received outside business hours will be responded to on the next business day.
Reasons to Contact Us
Order Support
- Order status inquiries
- Payment method questions
- Order modifications
- Bulk order discounts
- Reordering previous purchases
Shipping Questions
- Delivery time estimates
- Tracking information
- Shipping method options
- Customs regulations
- Special delivery instructions
Product Information
- Chemical specifications
- Purity and quality information
- Storage conditions
- Research applications
- Custom synthesis inquiries
Documentation
- Certificates of Analysis
- Safety Data Sheets
- Quality assurance documents
- Export compliance papers
- Research use statements
Legal & Compliance
- Export restrictions
- Import regulation compliance
- Research purpose verification
- Institutional requirements
- Regulatory documentation
Billing & Accounts
- Payment method options
- Invoice requests
- Billing discrepancies
- Account management
- Institutional account setup
What to Expect When You Contact Us
Quick Response Times
We typically respond to all inquiries within 24 hours, with urgent matters prioritized.
Expert Assistance
Our support team includes knowledgeable staff with scientific backgrounds.
Discreet Communication
All communications are handled with strict confidentiality and discretion.
Follow-Up Support
We ensure your issue is fully resolved with appropriate follow-up.
Important Notice
Standard Chems products are intended for research purposes only in controlled laboratory environments. They are NOT intended for human or animal consumption, diagnostic use, or household use. By contacting us, you acknowledge that you are a qualified researcher and will adhere to all applicable laws regarding the handling and use of research chemicals. We reserve the right to refuse service to anyone who cannot verify their qualifications or intended research use.