Frequently Asked Questions
Find answers to common questions about our products, ordering process, shipping, and more
Products
What is the purity of your products?
All our products are guaranteed to be over 99% pure. Each batch undergoes rigorous third-party testing to verify purity and composition. For orders over $1000, we provide batch-level Certificates of Analysis.
Do you provide Certificates of Analysis?
Yes, we provide batch-level Certificates of Analysis (COA) for all orders over $1000. For smaller orders, COAs are available upon request, subject to availability. Our COAs include detailed information about purity, composition, and testing methods.
How do you ensure product quality?
We employ a multi-step quality assurance process:
- Rigorous testing at multiple production stages
- Third-party laboratory verification
- Batch tracking and documentation
- ISO 9001 compliant quality management system
- Regular equipment calibration and maintenance
Can I request a specific compound?
We're always expanding our product catalog based on researcher needs. If you're looking for a specific compound not listed on our website, please contact our customer service team with details about your requirements. We'll let you know if it's something we can source or synthesize for you.
Ordering Process
What is your minimum order amount?
We have a minimum order amount of $150. This helps us maintain our high standards for product quality and customer service while keeping our operations efficient.
How does the ordering process work?
Our ordering process is simple:
- Select your products and add them to your cart
- Proceed to checkout and provide shipping information
- You'll receive an order confirmation email with payment instructions
- Complete payment using one of our secure methods
- We process your order and provide tracking information
What payment methods do you accept?
We accept multiple secure payment options including bank transfer, cryptocurrency, and other discreet payment methods. Specific options are provided during the checkout process after you place your order.
Why is the payment process manual?
We use a manual payment process to enhance security and provide personalized service. After you place your order, we send detailed payment instructions to your email. This allows us to verify each transaction and prevent fraudulent activities.
Can I modify or cancel my order?
Order modifications or cancellations are possible if we haven't yet processed your order for shipping. Please contact our customer service team as soon as possible with your order number. Once an order has been processed, we cannot guarantee modifications or cancellations.
Do you offer samples?
We do not provide free or paid samples. Our product listings and third-party testing guarantees are our commitment to quality. We encourage you to start with a small order if you're trying our products for the first time.
Shipping & Delivery
Where do you ship from?
We ship from two strategic locations: Amsterdam, Netherlands and Arizona, USA. We automatically select the optimal shipping origin based on your location for fastest delivery times.
What countries do you ship to?
We ship to all US states and all countries in Europe. We also ship to many other countries worldwide. During checkout, you can enter your address to see if we ship to your location. Some restrictions may apply based on local regulations.
How long does shipping take?
Shipping times vary by location:
- USA: 1-3 business days
- Europe: 2-4 business days
- Other countries: 5-10 business days
Is packaging discreet?
Yes, all orders are packaged in plain, unmarked boxes with no external indications of contents. The return address is neutral and doesn't identify us as a chemical supplier.
Do you provide tracking information?
Yes, all orders include tracking numbers. You'll receive tracking information via email once your order has been dispatched. For express shipping options, you'll receive real-time tracking updates.
What if my package is lost or damaged?
In the rare event of a lost or damaged shipment, we have a reshipment policy. Contact our support team with your order number and details, and we'll resolve the issue promptly. Please note that we're not responsible for customs seizures in restricted countries.
Quality & Safety
Are your products safe to handle?
Our products are strictly for research purposes in controlled laboratory environments. They should be handled by trained professionals using appropriate safety equipment including gloves, masks, and eyewear. Always follow proper safety protocols when handling any chemicals.
What safety documentation do you provide?
We provide Safety Data Sheets (SDS) for all products upon request. These documents contain important information about handling, storage, and safety precautions. Certificates of Analysis are provided for orders over $1000.
How should I store your products?
Storage requirements vary by product. Generally, most chemicals should be stored in a cool, dry place away from direct sunlight. Specific storage instructions are provided with each product. Always follow the storage guidelines in the Safety Data Sheet.
What is your return policy?
Due to the nature of our products, we generally do not accept returns. If you receive a product that doesn't meet our quality standards, please contact us immediately with details and photographic evidence. We'll work with you to resolve the issue, which may include replacement or credit.
Important Notice
All products sold by Standard Chems are intended for research purposes only in a controlled laboratory environment. They are NOT intended for human or animal consumption, diagnostic use, or household use. Researchers must handle these materials with extreme caution, wearing appropriate safety equipment. By purchasing our products, you acknowledge that you are a qualified researcher and will adhere to all applicable laws.
Still Have Questions?
Our customer support team is here to help you with any additional questions or concerns you may have about our products or services.
Contact Support