WARRANTY & DEFECTIVE ITEMS
Custom Upgrades, Made for You
LIFETIME WARRANTY
Every Pro Gun Mods product is backed by our industry-leading Lifetime Warranty against manufacturing defects.
LIFETIME WARRANTY GUARANTEE
We stand behind every component we manufacture. Our Lifetime Warranty covers all manufacturing defects for the lifetime of the product when used as intended and maintained properly.
WARRANTY POLICY TERMS
1. Warranty Coverage
Our Lifetime Warranty covers the following:
- Manufacturing Defects: Flaws in materials or workmanship
- Component Failure: Premature wear or failure under normal use
- Material Defects: Issues with 7075-T6 aluminum, titanium, or hardened steel components
- Finishing Defects: Problems with MIL-SPEC anodizing or coatings
- Installation Support: Free technical support for warranty claims
Note: Warranty coverage begins from the original date of purchase and is transferable with proof of purchase.
2. Warranty Claims Process
To file a warranty claim, follow these steps:
- Contact our support team at support@gunmods.com with your order number
- Provide detailed description of the issue with photos or video if possible
- Our technical team will assess the claim and provide instructions
- If approved, we'll provide a prepaid return shipping label
- Once received, we'll repair or replace the item and ship it back to you
Processing Time: Most warranty claims are processed within 3-5 business days of receiving the item.
3. Defective Items Policy
For items that arrive defective or damaged:
- Immediate Replacement: Defective items are replaced immediately at no cost
- Free Return Shipping: Prepaid return labels provided for defective items
- Priority Processing: Defective items receive expedited handling
- Full Refund Option: Option for refund if replacement is not available
Important: Defective items must be reported within 14 days of delivery. Photos of the defect in the original packaging are required.
4. Limitations and Exclusions
The following are NOT covered by our warranty:
- Damage from improper installation, modification, or misuse
- Wear and tear from normal use over time
- Damage from accidents, neglect, or improper maintenance
- Cosmetic damage that doesn't affect function
- Damage from unauthorized repairs or modifications
- Consequences of using non-compliant ammunition or improper firearm maintenance
REPORTING DEFECTIVE ITEMS
Follow these steps if you receive a defective item or discover a manufacturing defect.
Document the Issue
Take clear photos or video of the defect. Include shots of the item in its original packaging if possible.
Contact Support
Email support@gunmods.com with your order number, photos, and detailed description of the issue.
Return Process
We'll provide a prepaid return shipping label and instructions for returning the defective item.
Replacement or Repair
Once received, we'll immediately process your replacement or repair and ship it back to you.
WHAT'S COVERED & WHAT'S NOT
Understanding the scope of our warranty coverage for firearm modifications and accessories.
Covered by Warranty
Manufacturing defects and issues covered under our Lifetime Warranty:
- Material defects in aluminum, steel, or titanium
- Machining errors or imperfections
- Finishing defects (anodizing, coating)
- Thread damage from manufacturing
- Component failure under normal use
Not Covered by Warranty
Issues not covered under our Lifetime Warranty policy:
- Improper installation damage
- Modification or alteration
- Damage from improper maintenance
- Cosmetic wear from normal use
- Damage from excessive force or abuse
WARRANTY CLAIM TIMELINE
Typical processing times for warranty claims and defective item replacements.
NEED WARRANTY ASSISTANCE?
If you believe you have a warranty claim or received a defective item, please contact our support team immediately for assistance.