Privacy Policy
At Bio Peptides Lab, we are committed to protecting your privacy and handling your data with transparency and security. This policy explains how we collect, use, and safeguard your information when you use our services.
📋 Information We Collect
To provide our services effectively, we collect the following types of information:
Order Information
- Contact details (name, email address)
- Shipping and billing addresses
- Order details (products, quantities)
- Payment method preferences
Communication Data
- Email correspondence with our support team
- Order-related inquiries and responses
- Customer service interactions
Technical Information
- IP address and browser type
- Pages visited and session duration
- Device information for website optimization
Important: We do not store sensitive payment information such as credit card numbers or bank account details. All payment processing is handled through secure, direct communication channels.
🔍 How We Use Your Information
Your information is used exclusively to provide and improve our services to the research community:
Order Fulfillment
Processing and shipping your research materials
Customer Support
Responding to inquiries and providing assistance
Service Improvement
Enhancing our website and product offerings
We do not use your information for marketing purposes or share it with third parties for promotional activities. As a research-focused company, we respect the professional nature of our client relationships.
🛡️ Data Protection & Security
We implement comprehensive security measures to protect your information:
Secure Communication
All email correspondence is protected with industry-standard encryption
Limited Data Collection
We only collect information necessary for order processing
Access Controls
Strict access restrictions to protect your information
No Financial Data Storage: We never store sensitive payment information on our servers. Payment details are handled through secure, direct communication and are not retained after transaction completion.
🌐 Data Sharing & Third Parties
We maintain strict confidentiality regarding your information:
- Shipping Partners: We share necessary delivery information (name, address) with our shipping carriers (UPS, FedEx, etc.) exclusively for order fulfillment.
- Legal Compliance: We may disclose information when required by law or to protect our rights and safety.
- No Marketing Sharing: We do not sell, trade, or share your personal information with third parties for marketing purposes.
All third-party service providers are bound by strict confidentiality agreements and may only use your information to provide the requested services.
⏱️ Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy:
Retention Periods
📝 Your Rights & Choices
You have the following rights regarding your personal information:
Access & Correction
Request access to or correction of your information
Data Deletion
Request deletion where legally permitted
Communication Preferences
Opt-out of non-essential communications
To exercise any of these rights, please contact us at info@biopeptideslab.com. We will respond to your request within 10 business days.
Privacy Questions?
If you have any questions about our privacy practices or how we handle your information, our team is here to provide clear, transparent answers.
Contact Our Privacy TeamLast Updated: October 2023
We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification.